The best way to get support is to log in to our customer portal. You can enter service tickets, get the status of tickets, and see solutions. This is often the fastest way to get support.
If you have a question, or prefer email as a method of communication, email us and we'll respond as soon as possible. Don't forget a detailed subject line. Who? What? Where?
If you have an emergency, please call us and our support staff will work quickly to get it resolved. Phone support hours are Mon-Fri 8AM-6PM.
Our service customers have a contract, called a service level agreement (SLA), that outlines specific expectations for response, planning, and resolution of any issue to be addressed. Issues are triaged according to a combination of urgency (how many users are affected) and impact (how seriously the issue is affecting your business).
Ever wonder what happens when you submit a ticket for support? How long will service take? Click HERE to read details about how we provide support and our response times.
We want to hear your feedback so we can continue to improve our service. After your service ticket has been resolved you'll receive an email with one simple question: How pleased were you with the service you received? It's quick and easy and you can also leave a comment on this survey that will be reviewed by our team. We use this information to adjust our processes and reward outstanding engineers!
If you have an emergency, please call us and our support staff will work quickly to get it resolved. 770-229-9424
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